Returns are accepted up to 14 Days after receipt. Please email us in the first instance to alert us that you wish to return your item(s). If your item has arrived broken or you have received the wrong item, please get in touch with us as we have procedures outside of our standard returns policy in place.
Goods must be returned in same condition they were sent out and re-packaged carefully in order to arrive back to us in good condition. Buyers are responsible for return postage costs, unless otherwise agreed.
PLEASE NOTE: Overseas/Worldwide customers are advised that, per our standard Returns Policy, a customs declaration MUST be included on the return pack and the item marked as "Returned Goods". Without this, Two Skies may be liable for UK Import Duty on the item. If this is omitted by the customer and Duty is payable by Two Skies Ltd, this amount may be deducted from any refund.
OUR FREE SHIPPING
Our free worldwide shipping includes free standard shipping to all international customers (5-20 working days depending which world zone applies to your country) and Royal Mail delivery within the UK (2-5 working days). Orders are processed twice a week currently. If you would like a shipping upgrade, including 1st Class Signed For delivery in the UK or an international tracked service, these are available at the checkout process.