SHIPPING TIMES - CHANGES DUE TO COVID RESTRICTION
We currently ship 2 days a week; Tuesday and Friday. Orders received after midday on Friday will be shipped on the following Tuesday.
UK ORDERS - STANDARD SHIPPING
Within the UK, we usually ship using Royal Mail services as standard. You can therefore usually expect to receive your order around 2-4 working days after payment. A Signed For option is also available. Get in touch with us if you need your order in a hurry, we can get an estimate for next day delivery from UK Mail for around £5.
EUROPEAN ORDERS - STANDARD SHIPPING
We use Royal Mail services, and you can expect to receive your order 5-20 working days after payment, depending on the destination country.
REST OF THE WORLD - STANDARD SHIPPING
We use Royal Mail services which can take from 5-20 working days, depending on the destination country.
DELAYS CAUSED BY COVID/CUSTOMS
Please be aware of seasonal pressure on services which can cause delays, as well as your home country's current status. More information can be found here: Royal Mail International Incidents
UPGRADE SHIPPING SERVICES - INTERNATIONAL
International orders have the option to upgrade to Tracked, which isn't an expedited service but will enable you to keep an eye on your parcel's progress. Get in touch with us if you need your order in a hurry, we can get an estimate from DHL for International orders, from around £30.
Two Skies the shop is situated on the bustling Royal Mile in Edinburgh, at 5 High Street. Staff from here regularly man the street stalls during the festival periods - follow the shop on Facebook to find out about current opening times, which are restricted due to Covid.
We also have three virtual shops on Etsy! You can view more jewellery items, Scottish rock specimens and crafting supplies on the links below.
Sadly, no - being a very small independent business, due to time constraints and demand for our wholesale items Two Skies is unable to take the time to consider carrying out any kind of custom work.
We understand that choosing a new piece of jewellery is hard enough, without being able to inspect it in person. What if the ring doesn't fit, or the pendant doesn't quite match the earrings you got elsewhere?
This is one of the reasons we operate a 'no fuss' returns policy for unworn jewellery.* Let us know within 14 days if your order is not quite for you, and we'll arrange a return and replacement or refund.
* This does not include breakage or loss due to neglect/improper wear or handling , not supplying an accurate shipping address or any other willful neglect of reasonable duty of care. Please let us know immediately should your order arrive faulty, damaged or incomplete, as this is covered under a separate returns policy.