When will I receive my order, if I want to use your FREE shipping option?

SHIPPING TIMES

We ship 5 days a week, Monday to Friday.  Orders received after midday on Friday will be shipped on the following Monday, excluding local holidays where postal services are suspended.

UK ORDERS - STANDARD SHIPPING

Within the UK, we usually ship the same or next working day, using First Class Royal Mail services.  You can therefore usually expect to receive your order around 2-3  working days after payment.  A Signed For option is also available. 

EUROPEAN ORDERS - STANDARD SHIPPING

We use Royal Mail services, and you can expect to receive your order 3-10 working days after payment, depending on the destination country. 

REST OF THE WORLD - STANDARD SHIPPING

We use Royal Mail services which can take from 5-20 working days, depending on the destination country. 

FASTER SERVICES - UK NEXT DAY BY 1PM & INTERNATIONAL

Expedited services (Next Day by 1pm) are available for all UK orders at additional cost.  International orders have the option to upgrade to Tracked, which isn't an expedited service but will enable you to keep an eye on your parcel's progress.  Get in touch with us if you need your order in a hurry, we can get an estimate from DHL for International orders, from around £30.

Is there a shop I can visit?

Two Skies the shop is situated on the bustling Royal Mile in Edinburgh, at 5 High Street.  Staff from here regularly man the street stalls during the festival periods - follow the shop on Facebook to find out where Two Skies is popping up.

 

We also have three virtual shops on Etsy!  You can view more jewellery items, Scottish rock specimens and crafting supplies on the links below. 

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Can you make me a custom order?

Sadly, no - due to time constraints and demand for our wholesale items Two Skies is unable to take the time to carry out this type of work.  HOWEVER!  Adam is trialling a bespoke engagement & wedding ring service, with prices starting from £600.  Get in touch to find out more - hello@twoskies.scot

 

I want to order but what if I don't like it in person, or it doesn't suit me?

We understand that choosing a new piece of jewellery is hard enough, without being able to inspect it in person.   What if the ring doesn't fit, or the pendant doesn't quite match the earrings you got elsewhere?

This is one of the reasons we operate a 'no fuss' returns policy for unworn jewellery.*  Let us know within 14 days if your order is not quite for you, and we'll arrange a return and replacement or refund.

* This does not include breakage or loss due to neglect/improper wear or handling , not supplying an accurate shipping address or any other willful neglect of reasonable duty of care.   Please let us know immediately should your order arrive faulty, damaged or incomplete, as this is covered under a separate returns policy.

 
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Looking for our wholesale department?  Click here

+44 (0)1592 891360

Two Skies Limited

A Registered Limited Company (No SC469973)

Registered Office:  Craigencalt Farm, Kinghorn,

Fife, SCOTLAND KY3 9YG

VAT GB 123 2385 43

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Two Skies ©2018/2019

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