Delivery Information

We offer free standard worldwide shipping, with delivery upgrades available at checkout. All orders are carefully packed and dispatched from Scotland.

Free worldwide shipping

Our free shipping service includes:

  • UK orders: standard Royal Mail delivery.

  • International orders: standard international delivery to the destinations available at checkout.

  • Heirloom items: complimentary tracked shipping worldwide.

  • USA orders of £150 or more: complimentary tracked shipping.

Free shipping covers postage. For all USA orders, we also cover applicable import duties, taxes and customs handling fees. These charges are also included for international heirloom orders. For other international orders, import charges may be payable by the recipient, as explained below.

Processing and dispatch

Standard orders are currently processed and dispatched twice a week. Express orders are processed daily, Monday to Friday, excluding public holidays.

Please allow for processing time in addition to the delivery estimates below. Selecting an Express service does not guarantee same-day dispatch.

If you need your jewellery for a particular date, please email hello@twoskies.scot before ordering so we can advise on the available delivery options.

Estimated delivery times

Once your order has been dispatched, our usual delivery estimates are:

  • UK standard delivery: 2–5 working days.

  • International standard delivery: 5–20 working days, depending on your destination.

These times are estimates rather than guaranteed arrival dates. Customs clearance, public holidays, severe weather and postal disruption can cause delays. Working days generally exclude weekends and public holidays.

Tracked and Express delivery estimates depend on the service and destination. Please contact us if you need advice before ordering.

Delivery upgrades and tracking

Available shipping upgrades and their prices are shown at checkout. Depending on your destination, these may include signed-for, tracked or Express delivery.

Standard international shipping does not necessarily include tracking. If you would like to follow your parcel’s progress, please select a tracked service unless your order qualifies for complimentary tracked shipping.

For tracked orders, we will provide tracking information once your parcel has been dispatched. Updates depend on the carrier and the destination’s delivery service.

Heirloom items: tracked delivery and import charges included

All items in our Heirloom collection include complimentary tracked shipping worldwide.

For international heirloom orders, we also cover applicable import duties, taxes and customs clearance fees. These shipments are sent Delivered Duty Paid (DDP), with the import charges billed to Two Skies.

You should not be asked to pay additional import charges to receive your heirloom item. If your delivery provider requests payment, please contact hello@twoskies.scot before paying so we can investigate.

Tracked delivery does not guarantee a particular arrival date, and customs authorities may still inspect the parcel or request information.

Shipping to the USA

We continue to ship to the United States and cover applicable import duties, taxes and customs handling fees on all USA orders, including our lower-priced items.

US customs changes introduced on 29 August 2025 removed the previous duty-free treatment for most low-value commercial imports. We handle the applicable import charges through our delivery provider rather than asking you to pay them when your parcel arrives.

For Royal Mail shipments, we use its Postal Delivery Duties Paid (PDDP) service, with the duties, taxes and handling fees paid by Two Skies. International heirloom shipments sent by courier use a sender-paid DDP arrangement.

You should therefore receive your order without an additional import payment. If you receive a payment request from the carrier or customs authority, please contact hello@twoskies.scot before paying.

Tracked shipping is complimentary on USA orders of £150 or more. Heirloom items also include complimentary tracking.

For other USA orders below £150, customers who would like tracking should select “USA Tracked Shipping” at checkout. Applicable import charges are covered whether you choose standard or tracked delivery.

Shipping to European Union countries

Orders sent from Scotland to EU countries are imports and may attract import VAT, customs duties and postal or courier handling charges.

From 1 July 2026, qualifying low-value parcels with a goods value of up to €150 are subject to a temporary €3 customs duty per different tariff category. A parcel containing goods from different tariff categories may therefore attract more than one €3 charge. This duty is separate from import VAT and any handling fees.

Orders above €150 may attract the usual customs duties and import VAT. Charges depend on the goods, their origin and the applicable destination rules.

For international heirloom orders, Two Skies covers applicable import duties, taxes and customs clearance fees.

For other EU orders, unless the charges are expressly included or collected at checkout, they remain payable by the recipient. Your carrier or customs authority may request payment before releasing or delivering the parcel.

Customs rules and fees can change. Please check with your local customs authority if you would like information about the charges that may apply before ordering.

Shipping to other international destinations

Orders sent outside the UK may attract import duties, local taxes and customs clearance or carrier handling charges.

Two Skies covers these applicable import charges for international heirloom orders and all USA orders.

For other international orders, these charges are payable by the recipient unless we expressly state that they are included or collect them at checkout.

Charges vary by destination, product and value. Free postage does not itself make an order exempt from import charges.

Delivery addresses and contact details

Please check your delivery address, email address and telephone number carefully before completing your order. Accurate contact details help the carrier reach you if delivery or customs information is needed.

If you notice an error, email hello@twoskies.scot promptly. We will try to amend the details before dispatch, but changes may not be possible once the parcel has been sent.

Please respond promptly to genuine requests from the carrier or customs authority for information. For orders where import charges are payable by you, unanswered payment requests may delay delivery or result in the parcel being returned.

If a parcel is returned because of an address problem, refusal or unpaid import charges, please contact us to discuss the next steps. Any proposed redelivery charges will be explained before you agree to them. Your statutory cancellation and refund rights remain unaffected.

Delayed or missing parcels

If your order has not arrived within the expected delivery period, please email hello@twoskies.scot with your order number.

For tracked orders, please check the tracking information and any delivery notifications first. We will investigate with the carrier and keep you informed.

You do not need to pursue a claim with our delivery carrier yourself. We will handle the investigation and provide an appropriate remedy in accordance with your consumer rights.

Items damaged in transit

If your item arrives damaged, please contact us as soon as reasonably possible with your order number and a description of the problem.

Photographs of the item and packaging can help us investigate. Please retain the packaging where practical, but photographs and original packaging are not conditions of your statutory rights.

Returns and refunds

Please see our Returns & Refunds Policy for information about cancellations, return deadlines, return postage and refunds.

Please contact us before sending an international return so we can provide the correct return address and customs instructions.

Contact us

For shipping questions, help choosing a delivery service or enquiries about an existing order, email hello@twoskies.scot.